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Frequently asked questions

🐾 When will my order arrive?

We process orders within 1–3 business days, with delivery typically taking 7–12 business days. Your pet’s upgrade is worth the short wait.

📦 How can I track my order?

Once your order ships, you’ll receive a tracking number via email. You can also use our Track Your Order page anytime.

📏 How do I choose the right size?

Each product includes a size guide. If you’re between sizes, we recommend sizing up for extra comfort.

🐶 Will this work for my pet?

We carefully select products designed to improve comfort, play, and well-being. Every pet is unique, but we only offer items we believe make a real difference.

🚚 Why does shipping take a bit longer?

To keep prices fair while maintaining quality, some items ship directly from our trusted partners.

📦 What if my item arrives damaged?

If something isn’t right, contact us within [your timeframe] with a photo and we’ll make it right.

🔄 Can I cancel or change my order?

Orders can be changed or canceled within 24 hours of being placed.

💸 Do you offer refunds?

Yes—we offer a [14–30 day] return policy on eligible items. Reach out and we’ll help you out.

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